Professional | Patrick R. Connor

My Professional Experiences

On this page, you'll find the gamut of what I've been able to accomplish in my professional career up until this point.

Most sections that have a shaded background can be clicked on to expand some more details about that item in particular. The ones that I feel are most important have already been expanded and opened.

Also worth noting, I've coded a neat little magic trick into this page. At any time, you can print it as a fully formatted résumé. Some notes:

Not all content you see on this page will be printed (such as this introduction block). Only pieces that would be relevant to the résumé itself will be printed.
As I have a lot of information on this page, certain information (such as old less-relevant employers or redundant certifications) will be ommitted.
If you want my "default" résumé, make sure to refresh the page before printing.

Professional Experience

Security and Systems Administrator

Rutter's Farm Stores

Dec 2023 - Present

Administered corporate Windows and Active Directory environments, focusing on hardening endpoints via group policy management.
Implemented privileged access management, application control, and multi-factor authentication for tasks requiring permission escalation.
Completed ransomware readiness simulations and assessments.
Maintained patching systems for Windows and Linux endpoints.

Security Administrator

First Keystone Community Bank

Oct 2019 - Sep 2023

Led multiple projects and initiatives to enhance workplace efficiency, including new UCaaS, UEMS, SD-WAN, MDM, and XDR solutions.
Built-out and maintained multiple infrastructure systems, including VMware virtualization, Active Directory, and Sophos networking environments.
Administered enterprise Microsoft 365 and Azure cloud environments, enabling accessibility to business resources while maintaining security over confidential and sensitive information.
Applied scripting techniques in deployment and configuration of software, ensuring consistency and efficiency during roll-outs.
Swiftly built-out remote work infrastructure and procedures for pandemic and disaster recovery events.

Technical Support Supervisor

Web.com Group, Inc.

May 2017 - Feb 2020, Jul 2020 - Oct 2020

Drove teams averaging ten Tier 2 help desk agents troubleshooting hosting server, networking, and DNS services to consistent improvement of the business's key performance indicators.
Led project for centralized agent support, leading to boosts in morale, resource management, and overall call efficiency.
Configured and administered Cisco contact center PBX systems.

Distribution Team Member

Lowes Companies, Inc.

Feb 2017 - Jun 2017

Conveyed product throughout warehouse location to meet needs of approximately 250 store locations throughout the northeast.
Operated heavy machinery including forklifts and riding pallet jacks to move product to the final destination.
Maintained safety record by completing proper inspections of equipment and abiding by company safety principles.

Personal Banking Representative

Santander Bank, N.A.

Jul 2015 - Feb 2017

Built client-centric solutions for personal and business customers using deposit, lending, mortgage, and investment products.
Serviced prospective and existing clientsneeds through walk-ins, scheduled appointments, and direct calls.
Completed daily operational tasks for branch management including opening and closing procedures, ATM stocking and maintenance, and bulk cash counting.

Customer Service Agent

The Seltzer Group

Sep 2014 - Feb 2015

Assisted with servicing local customers with various homeowners, automobile, umbrella, and other personal lines policies.

Customer Account Executive

Comcast Corporation

May 2013 - Sep 2014

Efficiently handled cable television, internet, and telephony installation and configuration trouble calls.
Consistently within top 10% of peer group in sales performance.
Retained existing customers through value-adds and upsales.

Service Advocate

21st Century Insurance

Jun 2012 - May 2013

Educated customers about insurance policy coverage and billing information in regards to auto insurance across a total of 47 states.
Drove customers to additional insurance and financial products within the company.
Carefully screened policies for any possible underwriting issues.

Floor Supervisor, Collections

Nationwide Credit, Inc.

Oct 2010 - Jun 2012

Worked as a first-party collector on behalf of a major northeastern energy supplier.
Resolved customer inquiries regarding services, billing, state laws and regulations, and assistance programs available.
Trained representatives in various skills, such as utilizing an outbound dialer and one-on-one coaching to maximize representative performance.
Reviewed calls for quality assurance to ensure representatives are maintaining the level of service expected by the company.

Volunteer Work

IT Consultant

Berwick Historical Society

Oct 2021 - Dec 2023

Consulting for path to upgrade existing systems to modern OSes.
Making ongoing repairs and upgrades to on-premises network infrastructure.

Education

B.achelor's of S.cience, Cybersecurity and Information Assurance

Western Governors University

High School Diploma, with Honors

McGavock Comprehensive High School

Additional Technical Skills

Operating Systems: Microsoft Windows, macOS, Debian and Red Hat Linux (and derivatives), ChromeOS, Android, iOS

Computer Languages: C++, PHP, HTML, CSS, Python, Powershell, and Bash Shell Scripting

Some Other Useful General Skills

Communication

Attention to Detail

Fast Learning

Problem Solving

Flexibility

Self-Motivation

Time Management

Languages

English		Having been born and raised in the United States, I am completely fluent in English. I can read, write, and converse in the language with no problems.
Spanish		I have around 5 years of combined study in Spanish. I'm able to read and write it well, and converse to a limited extent.
German		I have around 2 years of combined study in German. I can get by decently enough, but would definitely need more practice to feel comfortable with everyday use.